Return & Refund Policy

At Pickleballer, we want you to feel confident about your purchase. If your trainer isn’t right for you, we’re here to help.

90-Day Money-Back Guarantee

Every Pickleballer trainer comes with a 90-day money-back guarantee, starting on the day your order is delivered.

Try your trainer and put it through its paces. If you’re not satisfied, contact us within 90 days of delivery to request a return for a full refund of the product price paid.

Your trainer may be opened and used. Please return it clean, with its included parts and accessories. Reasonable wear from trying the product is accepted. Damage caused by misuse, deliberate damage or unauthorised modifications is excluded from this voluntary guarantee.

How to Request a Return

Email [YOUR SUPPORT EMAIL] with your order number or other proof of purchase and the items you wish to return.

We’ll provide return instructions and the correct return address. Please contact us before posting your return, and send it within 14 days of your request. Do not send items to the dispatch address unless we instruct you to do so.

Please package your return securely. Empty any water or sand from the base before shipping. We recommend using a tracked service and keeping your proof of postage.

Return Shipping Costs

For change-of-mind returns and returns under our 90-day guarantee, you are responsible for return postage.

If your item is faulty, damaged on arrival or incorrect, we will cover reasonable return shipping costs or arrange collection. Contact us first so we can provide instructions.

Original delivery charges are not refundable under our voluntary guarantee, except where required by law.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives and contact [YOUR SUPPORT EMAIL] as soon as possible if anything is damaged, faulty, missing or incorrect. Include your order details and, where possible, photographs to help us resolve the issue.

We will arrange an appropriate refund, repair or replacement in accordance with your consumer rights. Reporting a problem later does not remove any rights you have under applicable law.

Bundles and Free Gifts

To receive a full refund for a bundle under our voluntary guarantee, please return all products, accessories and promotional gifts included in that bundle.

If you wish to return only part of a bundle, contact us so we can explain the available options and any refund amount before you send it back. This does not limit your rights concerning faulty or incorrectly supplied items.

Refunds

Once we receive your return, we will check it and confirm your refund by email.

Refunds are issued to the original payment method within 14 calendar days of receiving the returned goods, or sooner where required by law. Your bank or payment provider may take additional time to display the funds.

If your refund has not appeared after we confirm it has been issued, please contact us.

UK Online Cancellation Rights

If you are a UK consumer purchasing online, you generally have the right to cancel your order without giving a reason within 14 days after delivery. You then have a further 14 days to return the goods.

For cancellation of a complete order, we will refund the purchase price and the standard outbound delivery charge. Any additional amount paid for premium delivery is not refundable.

You may inspect the goods as you would in a shop. Where legally permitted, we may deduct an amount for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Our separate 90-day guarantee allows reasonable trial use as described above.

Your Consumer Rights

Our 90-day guarantee is additional to your statutory rights. Nothing in this policy limits your rights concerning goods that are faulty, not as described or unfit for purpose. These rights may continue beyond the guarantee period.

If mandatory consumer laws in your country provide additional protection, those rights remain unaffected.

Contact Us

For questions about returns or refunds, contact:

Pickleballer
Email: thepickleballer97@gmail.com

Please contact us for the correct return address before sending any items.